Terms and Conditions for Cab Booking

Booking and Payment

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations and Terms of Use for access or usage of the CabFindr.com website and its app.

A booking voucher will be sent to the traveller over email when an online car booking is completed with CabFindr.com. Producing the booking voucher is mandatory to avail car rental services. If the voucher is not produced, the driver is entitled to refuse service delivery without any liability on CabFindr.com to refund the booking amount. By producing the booking voucher, the customer confirms that they have read, understood, and agreed to all terms and conditions mentioned herewith.

The voucher is mandatory to avail any applicable discounts or cashback. In the case of a cashback, the amount will be credited to the credit/debit card account from which payment was made, approximately 15 days from the pickup date. Any form of discount is applicable only on the basic fare and cannot be applied to extra charges such as toll, taxes, extra kilometres, extra hours, driver allowance, parking, or night charges, unless specified.

All bookings are on a calendar-day basis, i.e., from midnight 12:00 to midnight 12:00. For example, a cab booked for 1st January with a pickup time of 5:00 p.m. is valid until 1st January 11:59 p.m. and not 2nd January 5:00 p.m.

The final cab rental amount, inclusive of extra charges if any, will attract applicable service tax. Cumulative monetary discounts shown on the website are for indicative purposes only; the exact discount or savings depend on the service type.

Cancellation and Refund

If a traveller cancels 24 hours prior to the pickup time, 10% of the total trip cost will be deducted. If a traveller cancels within 24 hours of the pickup time, no refund will be issued.

Refunds will be made by online transfer to the customer's bank account. No cash refund requests will be entertained. The amount will be refunded approximately within 7 business days.

Customers can request amendments to a booking only if the request is made 24 hours before the pickup time. No changes will be made within 24 hours of pickup. Where amendments are requested on cab type, the requested type is subject to availability. In the case of a no-show where the customer has not informed CabFindr.com of schedule changes 24 hours before pickup, no refunds will be made. Amendments can be made by contacting the support team at 7972451528 and mentioning the booking reference number (CRN number).

If needed, a customer can amend a booking from one-way to round-trip or from one-way to multi-city while travel is in progress. A request mentioning the CRN number and reason for amendment must be made to the support team at 7972451528. Whether or not to approve the amendment rests solely with the support team. If approved, the support team will guide on the difference amount to be paid to the driver to make the amendment effective. This amount must be paid immediately to the driver in cash; failure to do so will not make the requested amendment effective.

In a scenario where a customer has already received the driver and cab details and the hired cab does not show up on the day of travel, it will be considered a failure of the fleet partner. CabFindr.com, as an online car aggregator, will take all necessary efforts to provide an alternative mode of transport immediately, in the shortest possible time. If this fails, CabFindr.com will provide a full refund, processed within a maximum of 7 days from the day the cab travel was scheduled to begin. CabFindr.com is not liable to reimburse the customer for expenses such as hotel stay, flight tickets, or any other monetary expenses incurred as a result of the cab's no-show on the day of planned travel.

It may happen that for some regions, the cab model reserved online cannot actually be made available due to restrictions by local cab associations in that geography, which are beyond the control of CabFindr.com. In such a case, CabFindr.com will make a full refund.

Toll, Parking and Permits

Parking charges, toll charges, state taxes, entry fees and similar charges are to be paid by the customer. These items are not included in the booking amount and are payable directly to the driver in cash, along with any other applicable items not covered by the booking.

The voucher provided to the customer clearly indicates the items included in the booking. Any amount over and above this — including for distance and duration, night charges, driver allowance, toll, taxes, state taxes, extra kilometres, extra hours, and parking charges — must be paid directly to the driver.

Distances between two locations (whether intercity or from the vendor's garage) mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.

For one-way outstation trips, the customer will pay any additional charges where the driver needs to cover additional distance or additional duration to complete the return journey (whichever is higher). One-way car rental services include all travel charges — toll, taxes, etc. — applicable when the vehicle returns to its original location after dropping the customer. For example, for a one-way service from Pune to Mumbai, the customer pays all charges applicable while the vehicle returns from Mumbai to Pune; total charges for this return trip will be slightly lower than the first trip.

Driver Allowance and Night Charges

For all travel types (one-way, round-trip, and local), the customer bears all extra charges such as driver allowance, toll, taxes, extra kilometres, extra hours, parking charges, night charges, and any other charges mentioned on the voucher.

The customer is liable to pay waiting charges in the case of delay exceeding 15 minutes from the scheduled pickup time, for any reason. The customer is also liable to pay for any additional distance travelled and any additional hourly charges if applicable. Any unscheduled changes will attract additional charges as applicable.

The driver will wait for the customer on the travel date for no more than 60 minutes from pickup time if the customer has not informed the driver of the delay. After 60 minutes, the booking will be considered a case of no-show and the full booking amount will be forfeited.

If a customer already has the driver and cab details and the cab does not show up, CabFindr.com will make every effort to arrange an alternative vehicle. Any extra charges payable to the alternative driver — including driver allowance, night charges, and applicable tolls — will be communicated before the trip continues.

Vehicle Usage Rules

Driver and car details will be sent to the customer approximately one hour before pickup by SMS and email. In some cases, the driver or an associate may also call in advance to reconfirm. If the driver and car details are not received, the customer should contact the support team at 7972451528 and mention the booking reference number (CRN number).

In case of any dispute with the driver, or refusal by the driver to deliver services, the customer should contact the support team at 7972451528 and mention the CRN number and the subject of the dispute. In case of any misconduct or misbehaviour by the driver, the customer should immediately report the experience to the support team, mentioning the CRN number.

The duty slip must be filled in by the customer. If this is not done, no disputes will be entertained later. Start and end distance in kilometres will be calculated from the vendor's garage. Driving speed of the vehicle will be as per the directions of the local transport authority only. Unless specified otherwise, all meter readings, distances and timings are calculated to and from the vendor's garage.

The car air-conditioner will not work on hilly routes or when the vehicle is not in motion. Customers are not expected to request the driver to make the air-conditioner operational in these cases.

The vehicle booked is subject to availability. If the car booked is not available on the day of travel, the customer will be provided with an alternative equivalent vehicle in a similar segment. In some cases, the cab model reserved may not be able to run during travel due to prevailing road conditions or probable danger of natural disasters — reasons beyond the control of CabFindr.com. In such a case, CabFindr.com will provide an upgraded cab model typically used in that region at an additional charge, or make a refund if the customer does not want the upgraded model.

Transfer and local car rental services are valid only within city limits. Any request for outstation travel beyond city limits under these services entitles the driver to deny services without any liability to refund the booking amount. Transfers with unspecified distance coverage include only a one-way transfer from the airport or railway station to a single location (or vice versa). Pickups or drops from multiple locations are not included in such bookings.

Cabs booked for outstation (any or all of one-way, round-trip, and multi-city) cannot be used for local travel. For example, if a customer books a cab from Mumbai to Shirdi, then Pune, and back to Mumbai over 3 days with a predefined 750 km limit, and returns to Mumbai on the second day with 50 km remaining and one day left, that balance cannot be used for local travel in Mumbai. However, the customer can travel from Mumbai to another city outside Mumbai's city limits (say, Thane) and consume the remaining kilometres, or travel more by paying additional charges.

CabFindr.com can send the cab only at the time for which booking has been made, and not early, regardless of emergencies.

Liability

The content of the pages of this website is for general information and use only and is subject to change without prior notice. Neither CabFindr.com nor any third party provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk.

All text, graphics, audio, design, and other works on the website are the copyrighted works of CabFindr.com or its licensors. Content is for personal use only unless permitted otherwise. Any alteration of the material or use for commercial purposes is a violation of copyright. The website may also contain trademarks, logos, or service marks proprietary to CabFindr.com or its vendors or third parties. You are not permitted to use these marks without first obtaining written permission.

All content, user content, third-party content, and information pertaining to the website or any product or service are provided on an "as is" basis and without warranty of any kind, express, implied, statutory, or otherwise. When you access the website or avail any product or service, you do so at your own risk. CabFindr.com and its affiliates, agents, and licensors make no warranty that the website or services will meet your requirements, be uninterrupted, timely, secure, or error-free, or that errors or defects will be corrected.

CabFindr.com cannot be held accountable for any delay or consequential loss caused to the customer due to traffic jams, reasons beyond the reasonable control of the driver, or lapses on the part of the driver. CabFindr.com cannot be held accountable for any loss, damage, or physical injury suffered by the customer while availing its services, or for any loss, damage, or delay suffered due to force majeure events.

In no event shall the entire liability of CabFindr.com for any loss or damage arising due to cab services, or in the case of a valid refund claim, exceed the booking amount paid by the customer.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed with our acquiring bank from time to time.

CabFindr.com at all times reserves its right (but not an obligation) to audit content, user content, features, or any other material posted or uploaded by the user. If CabFindr.com determines that any content or feature contravenes any law or the spirit of these terms, or violates the privacy of any person, CabFindr.com may remove, edit, or block such material without notice.

CabFindr.com may use the mobile number and email ID shared during online booking, registration, or while filling an inquiry form for promotional purposes. CabFindr.com promises that this data will never be sold to any other business entity and will be used solely for its own promotional purposes.

Disputes

In case of any dispute, parties agree to the exclusive jurisdiction of the courts of Aurangabad, Maharashtra.

In addition to all the above terms and conditions, the user terms mentioned on the website apply. Any use of the website, content, marks, or other intellectual property rights of CabFindr.com in contravention of these terms or any applicable law shall constitute infringement, upon which CabFindr.com or the relevant third party may initiate appropriate legal proceedings.

Unless otherwise indicated, CabFindr.com owns all intellectual property rights in and to the trademark "CabFindr.com" and the website, including all rights, title, and interest in copyright, related rights, patents, designs, know-how, trade secrets, goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. All rights not expressly granted to the user are reserved exclusively to CabFindr.com.

Contact Us

For any questions about these terms, booking support, amendments, refunds, or disputes, contact CabFindr.com's customer care team. Our team is available 24 hours a day, 7 days a week.

When contacting us about a booking, please have your booking reference number (CRN number) ready so we can assist you faster.